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Child protection and safeguarding

At Lilly Brook Childcare Bickley your Lead Safeguarding officer is...

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Jenna Lindow

Please feel free to browse this page for our policies, procedures and information that you might find useful.

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"In our setting, safeguarding isn’t just a policy — it’s a promise. We are deeply committed to creating a safe, nurturing environment where children, parents, and staff feel protected, respected, and valued every day."

Our Safeguarding Policies -
Please note we are currently still working on this page. Some elements may be working some are still under construction.

For our Safeguarding Policy Click Here
Health & Safety Emergency evacuation and Fire safety and fire risk assessment
British Values, Chanel and Prevent Duty
Lost Child and Uncollected child Policy
Social media and Technology Policy
Safer Recruitment Policy
DBS Policy and Proceedure
Intimate Care Policy
Staff Behaviour and Code of Conduct Policy
Parent Code of Conduct Policy
Designated Safeguarding Lead Job Description
Physical Intervention & Positive Behaviour Management Policy
Injuries and Accidents on arrival
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Sleeping children
Visitors & Contractors Policy (DBS or supervised access rules)
Supervision of Children Policy (indoors, outdoors, trips, 1:1 working)
Wellbeing policy
Complaints Policy

Where else in Bromley can I get support and advice?

The Bromley Safeguarding Children Partnership

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In the image on the left is their logo and if you click on this you will link straight into their website. 

Children can only be safeguarded from abuse or neglect if agencies work well together, follow procedures and guidance based on sound practice and are well informed and trained. BSCP  want to make sure parents, carers, children and young people and the community have access to information about a wide range of child safety issues.

The Bromley Children's Project

Do you need support with one or more of these? (click on the image to the right to be redirected to their website)

  • Parenting 

  • Debt 

  • Gaining employment 

  • Managing your child’s behaviour at home or school 

  • Experiencing domestic abuse 

  • Family members affected by drugs, alcohol, crime or anti-social behaviour 

Maybe you’re facing eviction, feeling isolated, not coping with life or struggling as a single parent? The Bromley Children Project might be able to help you work through these challenges!

They aim to:

  • Support families with children aged under 18 by offering quality targeted parenting courses and one to one family support.

  • Provide impartial information, advice and support for parents of children with special educational needs.

  • Provide impartial information and advice for all parents on their child's transition from primary school to secondary school.

  • Help all children make the most of their time at school by empowering parents, encouraging them to be enthusiastic and involved in their children’s education, and to continue their own education and training.

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Are you needing more Online Safety advice?

(Please click on the logo's below to access their websites)

The UK Safer Internet Centre has guides and resources for children and young people.

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Are you needing some Online Safety advice

Childnet offers Support, guidance and advice on a wide range of online safety issues and topics. Press on the image to the left to be redirected to their webpage.

What is abuse- Information for parents

Please click on the images below for more information about each area of abuse. Please be aware that some topics might be very difficult to read. Reader discretion advised.

 

If you need support or want to discuss further please feel free to discuss with the designated safeguarding lead

Jenna Lindow - lillybrookchildcare@outlook.com or 07518103023.

⚠️ Content Warning: Sensitive Material

The images and information below depict types of abuse and their warning signs. Some individuals may find this content distressing or triggering, especially if they have personal experience with abuse or trauma.

Please view with care. You are not required to engage with this content if it causes discomfort.

💬 Need Support? You're Not Alone

If this information affects you, support is available:

  • Bromley & Croydon Women’s Aid – For anyone affected by domestic or sexual abuse
    📞 020 8313 9303
    🌐 bcwa.org.uk
    📩 Email: admin@bcwa.org.uk

  • National Domestic Abuse Helpline (24/7, free & confidential)
    📞 0808 2000 247
    🌐 nationaldahelpline.org.uk

  • Bromley Social Care (Children and Families):
    📞 020 8461 7373 / 7379 / 7026
    📧 mash@bromley.gov.uk

If you are in immediate danger, call 999.

Health and Wellbeing

Dedicated to Excellence

At Lilly Brook Childcare, we are committed to promoting Health and Wellbeing in every aspect of a child's development. Our nurturing environment fosters growth and learning, ensuring each child reaches their full potential. With a team of passionate educators, we provide a safe and stimulating space for children to thrive. We believe in the importance of holistic education, focusing on social, emotional, and cognitive development. Join us in creating a foundation for lifelong success and happiness

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Please find below some lines of support.

📞 Free Counselling & Helplines (UK-based)

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  • Education Support Partnership – 08000 562 561
    Confidential helpline for anyone working in education.

  • Mind – 0300 123 3393
    Advice and support for anyone experiencing a mental health problem.

  • Samaritans – 116 123 (free, 24/7)
    A listening ear for anyone in emotional distress.

  • NHS Mental Health Helplines – search “NHS urgent mental health helplines” online for local services.

  • Family Lives – 0808 800 2222
    Support for parents and carers.

🧘 Free / Low-Cost Mindfulness & Wellbeing Apps

  • Insight Timer – large library of free guided meditations, sleep stories, and talks.

  • Smiling Mind – free mindfulness app designed for different age groups (including children).

  • Headspace – offers a free basics course (paid for full access).

  • Calm – free limited version, includes sleep stories and mindfulness.

  • Mindfulness Coach – free app developed to help with stress and resilience.

(For children, “Moshi” and “Stop, Breathe & Think Kids” also have free/low-cost versions.)

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Wellbeing Toolkits & Guides

  • Department for Education – Early Years Practitioner Wellbeing
    Includes the Anna Freud Centre’s resource (staff wellbeing), a wellbeing measurement tool for early years, and a wellbeing policy template from NDNA.
    → Full toolkit available via the DfE site Help for Early Years Providers

  • Anna Freud Centre – School & College Mental Health Resources
    Offers free frameworks like "5 Steps to Mental Health and Wellbeing," parent/carer advice sheets, classroom toolkits, and more.
    → Accessible via their resource hub Anna Freud Centre

  • Mentally Healthy Schools (Place2Be)
    A free website offering quality-assured mental health resources, including activities, campaigns like Children’s Mental Health Week, and parent outreach tools.
    → Full access via Place2Be Place2Be

  • Mental Health Foundation & Every Mind Matters (“Mind Plan”)
    Provides expert self-care advice and a personalised mental health action plan endorsed by the NHS.
    → Tools available via government guidance and PDF from DfE GOV.UKHelp for Early Years Providers

Early Help & Support in Bromley – Contact Guide

 

1. Children and Families Hub (Front Door to Support)

The central access point for families and professionals seeking help and early intervention.

2. Bromley Children Project (BCP)

Provides non-judgmental one-to-one family support, parenting advice, help with behavior, debt, domestic abuse, and more.

3. Children and Family Centres

Local hubs offering baby clinics, play sessions, health advice, parenting courses, employment support, and more.

4. Early Years Inclusion Team (EYIT)

Supports children (0–4) with SEND, offering home visits, advice, and help with transitions.

5. 0–19 Public Health Service

Includes health visitors, school nurses, baby clinics, developmental checks, and feeding advice.

6. Bromley Y (Youth & Family Support)

Offers emotional wellbeing services, family support, and mental health resources for children and parents.

7. Home-Start Bromley

Provides compassionate home-visiting support by trained volunteers for families experiencing difficulties.

8. Welcare in Bromley

Supports families with emotional and practical help—addressing issues like domestic abuse, school exclusion risks, and parental wellbeing.

9. Bromley Mencap – Children & Family Services

Provides support for disabled children, young carers, transition planning, and short breaks.

10. Parenting Courses & Workshops

Free practical parenting sessions covering behavior, routines, communication, and positive discipline strategies.

Quick Reference Table

ServiceContact Details

Children & Families Hub020 8461 7373 / 7379, mash@bromley.gov.uk

Bromley Children Project020 8461 7259, bcpadmin@bromley.gov.uk

Children & Family Centres020 8461 7259, bcpadmin@bromley.gov.uk

Early Years Inclusion Teamearlyyearsinclusionteam@bromley.gov.uk

0–19 Public Health Service0300 330 5777, bromh.bromley0to19@nhs.net

Bromley Y020 3770 8848, broccg.bromleyy@nhs.net

Home‑Start Bromley020 3737 0680, admin@home-startbromley.org.uk

Welcare in Bromley020 7820 7910, info@welcare.org

Bromley Mencap020 8466 0790

Parenting Courses020 8461 7259

Staff Resources

call us now to enquire

07518 103023

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